# AI agents for business — Flow State AI

AI agents that answer calls, text back leads, book appointments, follow up and send invoices 24/7 — built in-house for your business or sold under your brand.

## What is an AI agent?
An AI agent is software that can understand a request, decide what to do and then do it — answer a call, send a text, book an appointment, update your CRM — following your rules. Unlike a basic chatbot, it takes action in your systems and hands off to a person when needed.

## The agents
### AI Phone Receptionist (Voice calls)
Answers every call, 24/7, in a natural voice.
- Picks up after hours, on weekends and when your line is busy
- Answers questions using your hours, services, prices and policies
- Books, moves or cancels appointments in your calendar
- Transfers urgent or high-value calls to a person
- Texts the caller a confirmation and sends you a call summary
**For your company:** No more missed calls or voicemail. Every caller gets an answer and a next step.

### Missed-Call Text-Back Agent (SMS)
Texts every missed caller within seconds and keeps the conversation going.
- Sends a text the moment a call is missed
- Answers questions by text
- Books the appointment or gets the details you need
- Hands the conversation to your team when it's ready
**For your company:** Callers who would have tried the next business on the list stay with you.

### Lead Qualification & Intake Agent (Web, SMS, chat)
Asks the right questions and delivers a complete lead file.
- Greets new web, ad and form leads instantly
- Asks your qualifying questions (budget, timing, location, need)
- Scores and routes the lead to the right person
- Creates the record in your CRM with everything filled in
**For your company:** Your team only talks to people who are ready, with the facts in hand.

### Appointment Setter Agent (SMS, email, voice)
Books, confirms, reminds and reschedules on its own.
- Offers open times from your real calendar
- Sends confirmations and reminders
- Handles reschedules and fills cancellations from a waitlist
- Follows up with no-shows to rebook
**For your company:** Fewer no-shows and no phone tag. The calendar fills itself.

### Follow-Up & Nurture Agent (SMS, email)
Follows up on every quote and lead until you get a yes or no.
- Follows up on open quotes and estimates on a schedule you choose
- Answers questions and objections from your approved answers
- Re-engages old leads and past customers
- Stops the moment someone books, buys or opts out
**For your company:** Money left in old quotes and cold leads gets worked, every time.

### Customer Support Agent (Website chat, SMS)
Answers customer questions instantly from your own information.
- Answers FAQs about services, pricing, policies and hours
- Looks up order, job or appointment status
- Collects details for warranty, service or support requests
- Escalates anything sensitive to your team with full context
**For your company:** Customers get answers in seconds and your team stops repeating itself.

### Review & Reputation Agent (SMS, email)
Asks happy customers for Google reviews at the right moment.
- Sends review requests right after a completed job
- Makes leaving a review one tap
- Routes problems to you first so you can fix them
- Reminds customers who haven't responded
**For your company:** A steady stream of reviews that reflects what most customers experience.

### Billing & Collections Agent (SMS, email)
Sends invoices, reminders and payment links, and answers billing questions.
- Sends itemized invoices with pay-now links
- Sends polite reminders before and after the due date
- Explains charges in plain language
- Flags accounts that need a human
**For your company:** Faster payments and fewer awkward billing calls.

### Dispatch & Operations Agent (SMS, dashboard)
Assigns jobs, notifies crews and keeps customers updated.
- Assigns jobs by skill, location and availability
- Texts crews their schedule and changes instantly
- Sends customers on-my-way and status updates
- Reports what got done at the end of the day
**For your company:** The right crew at the right job, without the morning scramble.

### Back-Office Agent (Behind the scenes)
Moves data between systems, reads documents and builds reports.
- Reads forms, PDFs and emails and enters the data where it belongs
- Keeps your CRM, calendar and accounting in sync
- Prepares daily and weekly reports
- Checks insurance eligibility or paperwork before appointments
**For your company:** Hours of copy-paste work disappear, and so do the errors.

## Two ways to get them
- For your business: built, hosted and supported by Flow State AI. One-time build fee plus monthly support fee, each typically $500–$25,000 by scope.
- Business in a box: sell every agent under your brand. Pricing: a one-time license setup fee plus a monthly platform fee, quoted per license.

## FAQ
### What is an AI agent?
An AI agent is software that can understand a request, decide what to do and then do it — answer a call, send a text, book an appointment, update your CRM — following your rules. Unlike a basic chatbot, it takes action in your systems and hands off to a person when needed.

### What's the difference between a chatbot, automation and an AI agent?
A chatbot answers from a script. Automation runs the same fixed steps every time. An AI agent understands what the person actually needs, chooses the right next step and completes it in your tools.

### What can AI agents do for my company?
Answer every call and text, qualify and book leads, follow up on quotes, answer customer questions, request reviews, send invoices and reminders, dispatch crews and handle back-office data entry — 24/7, following your rules.

### Will an AI agent replace my staff?
It takes the repetitive work off your team — the missed calls, reminders and copy-paste — so your people spend their time on customers and the jobs only they can do.

### What happens when the agent can't handle something?
It hands off to a person with the full context: a live transfer on a call, or a message to your team. You decide the rules for when that happens.

### Does the agent only say what I approve?
Yes. Agents answer from your own information — services, prices, policies — and follow the scripts and limits you approve. Conversations are logged so you can review them.

### Are AI phone calls and texts legal?
Yes, when done correctly. The FCC ruled in 2024 that AI-generated voices are "artificial" under the TCPA, so outbound AI calls need the person's prior consent. Answering inbound calls is different — the customer is calling you. Business texting in the U.S. runs on registered A2P 10DLC numbers. Your agents are set up with consent capture, opt-out handling and registered numbers.

### How long does it take to launch an AI agent?
A single agent such as missed-call text-back or an AI phone receptionist typically goes live in one to three weeks. Several connected agents usually take four to twelve weeks.

### How much do AI agents cost?
Each build is a one-time fee plus a monthly support fee, each typically $500–$25,000 by scope. Phone minutes, texts and AI usage pass through at cost.

### Can I sell these AI agents under my own brand?
Yes. Every agent is included in the Flow State AI business in a box, so licensees can sell them to their own clients under their brand while Flow State AI builds, hosts and maintains them.

Contact: (214) 810-3131 · ceo.flowstateai@gmail.com