# AI phone agent / AI receptionist — Flow State AI

An AI receptionist that answers every call 24/7, books appointments, answers questions and transfers urgent calls. Keep your number. Built in-house in Texas.

- Picks up after hours, on weekends and when your line is busy
- Answers questions using your hours, services, prices and policies
- Books, moves or cancels appointments in your calendar
- Transfers urgent or high-value calls to a person
- Texts the caller a confirmation and sends you a call summary

## FAQ
### What is an AI phone agent?
An AI phone agent (also called an AI receptionist or AI voice agent) answers phone calls in a natural voice, understands what the caller needs, and takes action — answering questions, booking appointments, taking messages or transferring the call.

### Do I have to change my phone number?
No. Most businesses keep their number and forward calls to the agent — all calls, only after-hours calls, or only calls your team doesn't answer.

### Can it transfer calls to me or my team?
Yes. You set the rules: emergencies, hot leads or specific requests go straight to a person, and the agent passes along what the caller already said.

### Will callers know it's an AI?
The agent can introduce itself as an AI assistant. Being upfront builds trust, and callers can always ask for a person.

### Can it make outbound calls?
Yes — for confirmations, callbacks and follow-ups with people who have given consent. Under the FCC's 2024 ruling, outbound AI-voice calls require the called party's prior consent, so outbound calling is set up only for contacts who opted in.

### What does it know about my business?
Only what you give it: services, pricing, hours, service area, policies and FAQs. You approve its answers before launch and can update them any time.

### Does it record calls?
Calls can be recorded and transcribed so you can review them. Recording disclosures are set up to match the states you operate in.

### How much does an AI phone agent cost?
A one-time build fee plus a monthly support fee, each typically $500–$25,000 by scope. Phone minutes and AI usage pass through at cost.

Contact: (214) 810-3131 · ceo.flowstateai@gmail.com